WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.Visit our LinkedIn page to see what we're up to!Why we're hiring:Manage the CMDB and all the data interfaces including workflows required both inside and outside of ServiceNowSupport our SIAM partner in all aspects of the CMDB including data ownership and stewardshipWork with key business stakeholders and data owners to ensure the CMDB business related data quality is maintained and sufficient for our partners/suppliers to use on a daily basisBe the SMEs for the CMDB structure, process and workflowsEnsure the core WPP IT CMDB is maintained to the highest standards and qualityWork with their key business stakeholders and data owners to ensure the CMDB business related data quality is maintained and sufficient for our partners/suppliers to use on a daily basis.What you'll be doing:Act as the technical and functional data analyst to support delivery and ongoing management of ServiceNowSupport the Lead in liaising between the wider WPP IT teams and partners on design requirements and proposed solutionsProvide expertise and quality assurance on configuration of the ServiceNow systemAct as subject matter expert for systems within the given archetype and their integrations with other centralized toolingManage the CMDB elements and all the data interfaces including workflows required both inside and outside of ServiceNow for their aligned archetypeDevelop and support reporting processesMonitor and audit data qualityDevelop records management processes and policiesIdentify areas to increase efficiency and automation of processesSet-up and maintain automated data processesLiaise with archetype teams to fully understand data content and identify any gapsManipulate, analyse and interpret complex data sets relating to the employer's businessPrepare reports for internal and external audiences using business analytics reporting toolsUse tools provided to create data dashboards, graphs and visualisationsUsing automated tools to extract data from primary and secondary sourcesIdentifying corrupted data / errors and managing workflow to correct thesePerforming analysis to assess quality and meaning of dataAnalysing local, regional, and global trends that impact the archetype and potentially the wider WPP organisationPreparing reports for the archetype stating trends, patterns, and predictions using relevant data.What you'll need:Strong analytical and organisational skillsExperience of managing data within a global CMDBWorking with third party suppliers within a SIAM ecosystemStrong understanding of data structures, sources, organisation, storage and workflowAbility to manage, clean, abstract and aggregate dataApply tools and techniques for data analysis and data visualisationAttention to detail and capacity to translate into actionsAbility to mine and analyse large datasets and present inferenced outcomesArticulate analysis and designs in various formatsStrong reporting skills with ability to manipulate and link differing data setsHighly motivated, flexible team player with the ability to deliver in a timely and professional mannerStrong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audienceStrong communication and influencing skills to create relationships at operational level across the businessExperience working within a global organisationAbility to support multiple activities at one time and prioritise tasks as requiredBusiness advocate to drive efficiencies, stabilization and continuous improvementPrior experience of ServiceNow would be a benefitPower BI / other BI tool experience an advantageAdvanced Excel knowledgeDatabase design / administration experience a benefitITIL / ITSM knowledge or experience an advantage.Who you are:You're open:We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.You're optimistic:We believein the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.You're extraordinary:we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.What we'll give you:Passionate, inspired people– We promote a culture of people that do extraordinary work.Scale and opportunity– We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.Challenging and stimulating work– Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?If this role hasn't captured your interest, that's ok! Would you consider sharing your opinion?At WPP, we're always trying to improve our hiring process, so your feedback is appreciated. Don't worry, all responses will not influence any future applications that you may make. https://forms.office.com/r/JdFf70VQdP WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. 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