Sre Cisco Voice Js Gurgaon (Job Code : J47782)

Excellent Opportunity with our client forSRE Cisco Voice JS Gurgaon (Job Code : J47782)Exp :1 - 4 Years Location:Gurgaon Key Skills:Cisco Voice,IPT,UCCE,GatewaysPlease pass on or Share this message to your friends who are looking for similar roleshttps://www.sampoorna.com/JobPostingDisplay.aspJobID=30990&JRID=0.168178Skills/Experience:At least 12 months relevant experienceFull level understanding on 2-3 technologiesShould be having good knowledge on Cisco IPT and UCCEGood understanding of Voice Gateways & SBCsGood understanding of voice protocols like SIP.Basic understanding on Genesys, MS Team & Cisco UCCE platform. WFM, Pure Cloud, EGain , webchat Good understanding on recording solutions like Verint, Calabrio etc.Basic understanding LAN/WAN, LAN Advantages,Basic knowledge of Call centre systems, voice applications, voice gateways, voice gatekeepers, IP phones, Jabber, Webex, desk phones and softphonesAbility to organize and attend on international conference call and discuss technical issuesExperience in operation of end to end customer solutionsExcellent communication, Interpersonal skills - internally, analytical thinkingSelf-starter, able to work with minimal guidance and supervisionTeam-player eager to learn and also share skills and experienceEnthusiastic and pro-active with a desire to improve service for the customer, and other internal usersKeen learner and support CI environmentStakeholder management (Account Team) with internal and external customers