The ChallengeThe Principal IT Systems Engineer at OneTrust will be part of a team that leads our macOS patch management and software deployment initiatives. This role demands a candidate with extensive experience, deep technical expertise, and a proven track record of successfully deploying applications and patches on macOS platforms. As a senior member of our team, you will play a crucial role in executing our strategy for maintaining a secure, high-performance, and up-to-date computing environment with a keen focus on end-user experience.Your MissionTake charge of the deployment of desktop software applications, updates, and configurations on macOS platforms, ensuring seamless integration with existing systems.Extensive experience using macOS management tools like Jamf Pro, WorkspaceOne, Kandji, etc.Experience using patching tools like Jamf, Automox, Ivanti, Tanium, etc.Collaborate closely with stakeholders to gather intricate software requirements and design deployment solutions that meet enterprise standards for macOS environments.Develop and maintain comprehensive deployment documentation, standard operating procedures, and advanced troubleshooting guides specific to macOS environments.Implement advanced monitoring processes to track the real-time status of patches and software deployments on macOS systems, providing continuous improvement insights.Generate insightful reports on patch compliance, deployment success rates, and proactive identification of potential system vulnerabilities in macOS environments.Analyze performance metrics and provide strategic recommendations to optimize macOS patch management and deployment processes.Serve as the senior technical expert for complex desktop-related issues related to patching and software deployment on macOS platforms.Collaborate seamlessly with the IT support team to resolve intricate end-user problems on macOS systems with efficiency and precision.Document and communicate advanced troubleshooting techniques, known issues, and resolutions to technical and non-technical stakeholders for macOS environments.Maintain a repository of advanced and up-to-date documentation related to patch management and software deployment processes.You AreProven critical thinker with advanced analytical and decision-making skills.Customer service-minded with a strong ability to plan, schedule, and monitor work activities to meet time and quality targets.Highly organized and meticulous with excellent process management skills; project and goal oriented.Equipped with excellent verbal and written interpersonal skills; with the ability to clearly and effectively articulate ideas and the direction of projects.Able to manage and drive multiple simultaneous tasks and projects effectively, quickly adapting to new situations and aligning to business goals.Your Experience Includes8+ years of extensive experience with patch management and software deployment in macOS desktop environments.In-depth expertise in macOS operating systems and related technologies.Proven proficiency with agent-based SaaS hosted patch management tools, and enterprise-level software deployment solutions in macOS environments.Strong expertise in scripting languages relevant to macOS environments (e.g., Bash/Zsh).Exceptional analytical and problem-solving skills with a focus on security best practices.Experience using JIRA or other ITSM systems like ServiceNow to track tickets and projects.Familiarity with ITIL practices including Change and Incident Management.Extra AwesomeExperience in Linux operating systems, Munki, AutoPkg, and version control systems (git) considered a plus.Relevant certifications such as Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT), or equivalent.Experience with endpoint security tools like CrowdStrike, Palo Alto GlobalProtect, etc.
