You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Function DescriptionAmerican Express' Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payment solutions to small businesses, mid-sized companies, and large enterprises around the world.Within GCS, the Global and U.S. Large Enterprise segment (G&L) supports more than 13,000 global and large enterprises and offers industry-leading T&E program management (e.g. corporate travel cards, central billing solutions) and a growing set of business-to-business payment solutions (enabling process control, cash flow management and revenue generation from AP).With American Express' core brand promise of 'doing things the right way,' a new G&L International Governance team has been created to be a critical partner to the G&L International Leadership team in establishing a net new Governance program in 20 international markets. The new team will consist of 1 Director and 4 Managers, who will have a unique opportunity of co-establishing a net new team from the ground up. From a leadership standpoint, the team will also have the opportunity to drive a culture of governance and compliant customer-facing activities, while ensuring pragmatic solutions that empower client facing teams – to continually enable significant commercial growth for the organization.How will you make an impact in this role?Establish a net new Business Conduct program for 20 international markets, incorporating American Express minimum requirements for customer-facing individuals, GCS business conduct policies, and local market laws/regulationsPartner with Marketing, Product, Pricing, Performance & Insights, Sales Effectiveness, Operational Excellence, Local Market Compliance, GCO, and other relevant teams across GCS and ICS on a comprehensive governance roadmap that enables a compliant culture, while driving commercially sound go-to-market strategies and tacticsImplement an effective governance curriculum and corresponding tools, to continually bolster customer-facing colleagues' confidence in day-to-day customer interactionsEnhance governance programs to ensure processes and policies drive results, while maintaining compliance and alignment with overall organizational goalsAs required, support remediation of compliance and sales effectiveness gaps across G&L InternationalChampion a culture of sustainable growth and compliance across G&L InternationalMinimum Qualifications:Courageous thought partner with a track record of driving thought-provoking strategic road-maps – from vision to detailed executionSharp commercial acumen and established track record of designing customer-centric strategies; looks for pragmatic solutions that mitigate risk while ensuring we continue to drive commercial growthActive listener – can 'get the best ideas' from strong opposing viewsExceptional communication skills – both written and verbal – with comfort presenting to executive audiencesStrong collaborator with the ability to navigate a complex stakeholder map and influence othersActs with a sense of urgency – can rapidly implement scaled vs customized solutions across 20 marketsHighly attuned to Field experience; prior roles with/within client-facing organizations a plusWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
