Job Tittle: Director, General Management Manager (Contact Center)Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what#LifeAtBNYMellonis all about. We're seeking a future team member for the role ofDirector, General Management Manager(Contact Center) to join our team. This role is located either in Pune/Chennai. It is a hybrid role.To be successful in this role, we're seeking the following: We are looking for a strong candidate to manage the center of excellence for contact center support functions, along with an omni-channel contact center.Manages multiple, diverse teams and provides leadership through other subordinate managers. Executes business plans and contributes to the development of functional strategy, manages activities for multiple diverse teams.Manage a medium sized Call center with customers from EMEA and North America, you will be expected to learn the product to ensure there are no escalations or process breaks.You should have worked in a IB business supporting trade processing/access management.Responsible for resource allocation and ensuring projects are on schedule and within budget. Contributes to the development of functional strategy.Ensures work is integrated across teams and that the work produced meets product/service standards and exceeds quality standards. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.Contributes to the development of overall procedures and policies. Ensures they are executed as intended by subordinate teams. Manages multiple teams through subordinate managers. Responsible for the achievement of multiple teams objectives.Has financial and human resources responsibility for assigned teams.Experience with the development and analysis of a workforce management forecasts.Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.18+ years of total work experience with at least 7+ years in management preferred. Experience in leading an Inbound Call center would be preferred.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI)Best Places to Work for Disability Inclusion, Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast CompanyHuman Rights Campaign Foundation, 100% score Corporate Equality IndexCDP's Climate Change 'A List'Our Benefits:BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
