It's with that in mind that Beyond is looking to add a Customer Success Associate to our growing team. Working in the EST time zone and reporting to the Senior Manager of Global Support you will have the opportunity to help support our internal teams and accelerate our growth. We believe in bringing your whole self to work. We are committed to building a diverse team and embracing an inclusive culture. If you are looking to get in on the ground floor of a high-growth startup and be a part of a founding team, we're excited to chat with you.Before reading further...Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our Customer Success Associate, you'll be responsible for:Providing post-implementation support to customers and the internal Customer Success team throughout all phases of the customer lifecycleDelivering revenue management analysis & recommendations to customers in our Host and Lighthouse SegmentsLeveraging our Customer Success tool to manage various Customer Tasks & Calls-to-ActionHandling and managing Custom Reporting requestsProactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customersHosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue Monitoring and reporting on the health and risk of accountsCollaborating cross-functionally to share and learn from best practicesProviding training and assistance to customers via ZoomBe ready to assist other areas of the business as neededSo what kind of person are we looking for in this role? The person who will be successful in this role will be:Curious:By nature, you have a knack for learning the ins-and-outs of software. You have the desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help.Going Beyond:You love going above and beyond for teammates and customers, and have a drive to identify creative ways to improve the customer experience. You don't hesitate to suggest new, out-of-the-box ideas.Detail-Oriented:You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision. Empathetic:You provide thoughtful communication which is the foundation of strong relationships with the ability to understand customer pain points and a genuine desire to help resolve issues.Outgoing:You are enthusiastic and confident in your ability to quickly connect with new peopleNow that we've told you what the job looks like, here are the qualifications we're looking for in a candidate:2+ years of experience working in Customer Support or ServicePrevious experience and able to work in the EST Time Zoneexperience communicating difficult, technical concepts professionally and thoughtfullyExperience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently.Ability to handle working in a fast-paced work environmentExperience working with software or the ability to learn a wide variety of toolsClear, concise, and effective written and oral communication skillsFamiliarity with Property Management Systems and/or the vacation rental market preferredAdvanced Excel knowledge ex. Data matching, Vlookups, etc. So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about usComplete a writing assignmentInterview with our Senior Manager of Global Support for a deeper dive video conversationPresent an assignment to a panel of interviewers from our Customer Success management teamInterview with our Senior Director of Host and a member of our Customer Success management teamSpeak with our Chief Technology Officer/Co-founder
