Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative Financial Services - Voice working onsite in Mumbai, Maharashtra you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and ourGreat Place to Work® certification in Indiasays it all!Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park, Goregaon (East). If you're considering relocation, we also provide virtual interviews.What You'll be DoingDo you have a passion for helping others and giving them peace of mind In this role, you'll will act as the customers first point of contact, ensuring their experience is delightful and productive. You will demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs. Building and maintaining great customer relationships will be a key aspect of your responsibilities, along with determining when inquiries should be escalated. Your goal will be to provide timely and effective resolution of customer issues, exceeding customer satisfaction goals.During a Typical Day, You'llAnswer incoming communications from customersConnect and resolve issues with customers using via verbal & written communicationWhat You Bring to the Role1 year or more of related customer service experience in banking, financial or account management processes.Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesRelocation assistance to Mumbai availableCompetitive base wage plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesGreat English written & verbal communication skills including grammar and spellingWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage starts between 30,000 to 41,000 INR per month, with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
