Customer Service Representative

CSR- Customer Service RepresentativeJob description / KRAs:Responsible for providing correct & effective communication to existing & prospective customers about products & their applications in various steps of surgical proceduresResponsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choiceResponsible for collecting field level data as requiredResponsible for identifying customer needs and closing sales calls to achieve territory targetsAbility to drive market creation initiatives under the guidance of company account managerResponsible for maintaining effective distribution managementEducation:Minimum qualification: Graduation (science, pharmacy background preferred)Required experience:2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry preferredMandatory skills:Self motivatedGood Communication SkillsCore Selling SkillsGood Customer Relationship Management SkillsDesired skills:Basic internet skillsReady to work in Operating Theatre environmentExposure to healthcare businessShould be willing to learn clinical aspects of company products & their applications in various surgeries