We're looking for a Content Designer to join our team and play a key role in shaping the content strategy for our IBM Software Defined Storage products. In this role, you'll partner with UX designers, researchers, product managers, product engineering, and product marketers to plan and create content, continually improve it, and evolve IBM's voice and content standards. We're seeking someone with a strong technical writing background and experience collaborating with UX Designers to create intuitive, high-quality, user-centered content.Responsibilities:As a Content Designer you will be responsible for:Collaborating with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style.Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.Producing content for software-defined storage products & solutions that is structured and formatted in a way that is easily discoverable by AI algorithmsConducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.Participating in user research and usability testing to gather feedback and improve content and UX design.Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journeyManaging content releases and ensuring timely delivery of content updates.Analyzing content performance and making recommendations for improvement.Staying up-to-date with industry trends and best practices in technical writing and content designActively participate in special projects focused on accomplishing the teams' objectives and key resultsBenefits:As a valued member of our team, you will have access to the following benefits:Opportunity to design a wide variety of content, including knowledge articles, videos, infographics, and more.Participate in voluntary activities that contribute to IBMs mission and visionBe part of a diverse and inclusive workforceWork with a team of passionate and talented multi-functional professionals to create amazing content.Work with some of the leading storage technologies in the world and help them tell their story
