Voice Support/Telecom Process - Bpo Customer Service

Roles and Responsibilities:Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Monitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team members.Inform customers about new features and functionalitiesGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives