JOB SUMMARY:As a User Researcher the incumbent will collaborate closely with designers, product managers, and engineers to shape and innovate the future of entertainment. This role will involve conducting a wide range of product and design/user experience (UX) research projects, including generative and evaluative research, and will contribute to improving efficiency, effectiveness, and other business objectives, making your work diverse and impactful.ABOUT THE TEAM:Design is one of the key teams at Disney+ Hotstar. We have 3 major areas of focus - Product Design, UX Research, and Systems & Standards. We are a closely-knit team of 20 people at the moment, who work across the spectrum of design from deriving insight from data, designing interfaces and prototypes, and testing with users to motion graphics and illustrations.REPORTING TO:Group Design ManagerKEY RESPONSIBILITIES: Conduct user research on various aspects of products and experiences using methods such as usability studies, projective techniques, and contextual inquiryRegularly engage with users to understand their needs and pain pointsCollect and analyze user behavior through qualitative studies, call-listening, ethnographic studies, surveys, benchmark studies, and online experiments (A/B testing)Collaborate with Product Designers, Product Managers, Engineers, and other User Experience Researchers (UXRs) to identify research opportunitiesAdvocate research findings to diverse audiences through written reports, storyboards, and presentationsSKILLS & ATTRIBUTES FOR SUCCESS: Knowledge of qualitative and quantitative user research methodologies, including experimental design, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and moreKeen interest in UX design processes and methodologies. An interest in exploring new methodologiesEntrepreneurial mindset with a focus on translating research insights into impactful product experiences, a proven ability to work within tight timelines, and excellent project management skills. Experience working in high-paced product startup environments is preferredUnderstanding behavioral analytics and following data-driven decisionsPassion for research and testing, with a desire to collaborate with creative contributors in Agile project teams. A portfolio demonstrating complex system research and user testing outcomes for web, LR(living room devices), and mobile experiencesStrong multitasking skills and the ability to connect the dots between multiple projects while aligning with the core product and business valuesWillingness to work independently and collaboratively, thrive in fast-paced environments with tight deadlines, and efficiently handle high-volume tasksGood communication skills to confidently present research findings to various audience types and seniority levels, providing valuable insights that drive tangible value and execution of research and testing outcomes.ABOUT US:Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year. Disney+ Hotstar, India's leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favourite TV shows and movies to sporting extravaganzas.Join us, and let's continue to inspire a billion imaginations.WHY JOIN US:Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, special educational opportunities and more. Together, these rewards make up a comprehensive package that helps our employees grow personally and professionally and take advantage of the special extras that only Disney STAR can offer to make their journey memorable.Official Company Pages:Disney Star;Disney+ Hotstar|Official Careers:Disney Star Careers;Disney+ Hotstar Careers|LinkedIn:Disney Star;Disney+ Hotstar Disney Star is an equal-opportunity employer. We value diversity at our company and Our mission of Diversity & Inclusion is to create a workplace where everyone can bring their authentic selves to work. We do not discriminate on any ground, including race, religion, caste, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, pregnancy or disability etc.
