Apply through below link..https://candidateportal.ceipal.com/jobs/job_description/TDQ2dmRNQ0Y3N3lYZDUrMlJ1clR1QT09Dear Candidate,Greetings from HighPoints Technologies!!We have openings for one of our MNC. Please refer the below Job description.Job type: Contract on possible extensionsLocation: Hyderabad/BangaloreTechnical Support Engineer: Location- 1st Preference Hyderabad and 2nd Preference BangaloreShift timing - 6 AM IST to 2:30 PM IST or 11 AM IST to 7:30 PM IST. Job type - Hybrid. 3 Days per week working from home. Note : Candidates with Operations/Server/production support is not preferred. We want candidates who had worked on debugging and supporting client issues of a product preferably ERP product. Must have skill sets : Responsys Support : 1. Candidates with SQL, Basics of Linux/Unix Commands, proficiency in debugging Rest API issues. 2. Handling global customers and who have worked in ERP product support. 3. Good communication skill. 4. Experience - 5 to 8 years. Eloqua Support: 1. Candidates with Web scripting/services and web technologies related to HTML, XML, Rest APIs/Restful services. 2. Handling global customers and who have worked in ERP product support. 1. Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in OMC Eloqua/Responsys. 2. Manage customer's escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention. 3. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. 4. The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Eloqua/Responsys technologies to avoid such problems in the future. 5. Educate and walk the customer through the problem-solving process. 6. Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs. 7. Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Operation, Cloud Operations, GNC, Deliver ability, Problem Management, Development, Escalation team, TAM & CSM) as needed to resolve customer issues. 8. Research and study on Eloqua/Responsys features, keep abreast of new releases and functionalities or related technologies to maintain product expertise. 9. Write technical articles on Eloqua/Responsys product for the Knowledge Management. 10. Shift timing - 6 AM IST to 2:30 PM IST or 11 AM IST to 7:30 PM IST. 11. Job type - Hybrid. 3 Days per week working from home. Requirements & Qualifications: Candidate should possess the following skills & competencies: 1. Knowledge of B2B/B2C digital marketing dynamics, Web scripting/services and web technologies related to SQL, Basics of Linux, Unix, DNS, SSL, HTML, XML, Rest APIs/Restful services, JSON, Java, email routing & deliverability like SPF, DKIM & bouncebacks. 2. Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers satisfaction. 3. Must have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice. 4. Excellent interpersonal communication and written skills in English is a must. 5. Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthe with members locally or globally across different geographical time zone. 6. Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers. 7. Proven experience delivering high performance enterprise-wide software or SaaS application support or consulting. Knowledge of digital automated marketing tools will be advantageous. 8. BE/ME in Computer Science, Engineering, related field or equivalent. Must have skill sets : Responsys Support : 1. Candidates with SQL, Basics of Linux/Unix Commands, proficiency in debugging Rest API issues. 2. Handling global customers and who have worked in ERP product support. 3. Good communication skill. 4. Experience - 5 to 8 years. Eloqua Support: 1. Candidates with Web scripting/services and web technologies related to HTML, XML, Rest APIs/Restful services. 2. Handling global customers and who have worked in ERP product support. 3. Good communication skill. 4. Experience - 5 to 8 years. Note : Candidates with Operations/Server/production support is not preferred. We want candidates who had worked on debugging and supporting client issues of a product preferably ERP product.LessAdd Public Job Details
