Technical Support Representative

Job ID: 24-645
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda
We're currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners.

This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
What you'll be working on
Interface with customers at a high volume to solve their issues.
Document, escalate and follow through with product bugs and/or issues
Create, revise and publish internal and public facing product solutions
Develop your skills in network and security products through on-going training

What you bring to the role
A customer centric focus - you always aim to make the customer happy
Strong troubleshooting/problem resolution skills
Basic networking experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP

What you'll get from us

A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

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