Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol "IBKR."
Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we currently offer lunch everyday you are in the office from a selection of vendors.
Responsibilities
Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers' platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers' web-based offerings
Problem management with a focus on wide-scale technical issues
Requirements
Languages: fluency in English andGermanis a must. Any other European language is a plus.
Bachelor's degree, preferred if in a technical field.
2+ years in client facing support role
2+ years' experience working with Windows, and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
A genuine passion for solving technical problems
Experience with financial products and services is a plus.
Benefits
Career support and development
Salary commensurate with experience
Performance-based discretionary cash bonus scheme
Discretionary stock grant
Group Life Assurance cover
Group Income Protection
Gross pension scheme at 5% employer, 4% employee
Hybrid working model
Daily company subsidised lunch and healthy snack options throughout the day (when workingfrom the office)
Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
Corporate events
Travel season ticket loans
Cycle to work scheme
*On successful completion of the probationary period
