We seek driven Italian speakingapplicants to join our Trade Desk Representative team in London. Supporting our clients via tickets, chats and phone calls with more complex trade related queries is the main focus for this position. So, a keen attention to detail and in-depth knowledge of financial markets and methodologies mixed with a passion for professional representation are important for this role.Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the US with over $14 billion in equity capital and publicly traded under the symbol "IBKR." Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we offer lunch from a selection of vendors every day you are in the office.Key Responsibilities:Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiriesResolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.Assist and support the Quality Assurance Department with complaint resolution.Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures.Qualifications & ExperienceUniversity degree (NFQ level 7) in finance, economics, or relevant work-based experienceIdeally, a minimum of two years of financial industry experienceIn-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulationsExcellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDsStrong PC technologies proficiency: Advanced Excel, Office Suite, EmailTrouble-shooter with a critical thinking mindset, passionate about technology and financial marketsSelf-starter, able to handle stress, with the ability to work independently and as part of a team.Fluent in English with strong verbal and written communication skills.Additional languages required: German or Italian. Other languages are a plus.FINRA SIE and Series 7 or interest in obtaining the certification.Location and hours:20 Fenchurch Street, London, EC3M 8AF9am – 6pm, Monday – FridayBenefits:Career support and developmentSalary commensurate with experiencePerformance-based discretionary cash bonus schemeDiscretionary stock grantGroup Life Assurance coverGroup Income ProtectionOccupation pension scheme based on Gross earningsHybrid working modelAbove statutory annual leave, increasing with serviceWe currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office)Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *Corporate eventsTravel season ticket loansCycle to work scheme. *on successful completion of the probation periodInteractive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.If you have what it takes to become part of our London office team, please apply today!
