Join our TeamAbout this opportunityThe support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.Every day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologiesApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsInteract with leading technologists around the worldWork directly with Ericsson Product Development team to help reproduce and resolve customer issuesLeverage your extensive customer support experience to provide feedback to internal Ericsson teams on how our customers use our servicesDrive customer communication during critical eventsWhat you will doPurposeWe are here to solve product issues for our customerby improving our product long termProactivity in all we do!Role responsibilitiesDeal with customer support requests according to the defined processProvide support in detailed technical queries and solutions to source code level problemsCreate and conclude trouble reports and update it with recommended solutions towards the Design Maintenance team when identifying SW bugs.Be part of 24/7 emergency duty and support on critical casesCollect customer feedback and submit it to the R&D program to continue improving the productContinuously update the knowledge base and share knowledge within the organizationParticipate in FFI (First feature introduction) activitiesProvide on-site support when neededBe part of serviceability and service preparation activities.Required SkillsDocumented and proven knowledge in Cloud Native concepts, docker, Kubernetes, AWS, Azure, GCPThe awareness of product security, privacy and risk assessmentDeep competence in troubleshooting and fault isolation using tools in complex IT/Telecom systemsUnderstanding, analyzing and troubleshooting code.Experience of scripting like bash, python, perl, ansible, cassandrascala (preferred)Ability to maintain a professional communication with customers/local companies, especially in critical situationsComposure and readiness to work under high pressure from our customers/local companies while providing supportYou will bringMinimum of 4-10 years' experience running services on Linux, Technical Support, Emergency Handling, customer ticket handling/ request handling.To qualify the candidate should have demonstrated key traits required -A very strong customer focusAbility to juggle many tasks and projects in a fast-moving environmentBe a self-starter who is excited about technology.Good time management and multi-tasking capabilitiesGood teammate who is also comfortable working on own initiativeFlexibility with working hoursFamiliarity with general business terms and processesInnovative & creative approach to problem solving coupled with advanced diagnostic & technical analysis skillsValues of Perseverance, Professionalism, Respect & working with IntegrityEducationB Tech, M Tech, or similar experience in relevant area (SW development, telco business)Working experience in the Telecom area >5 years, preferably longerWhy join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .Primary country and city:India (IN) || GurgaonJob details:Developer
