Careers that Change LivesMedtronic is in the process of rolling out its robotic surgery platform. In that context we are looking for a Business Improvement Specialist. You will be responsible for successful integration of a new surgical robot into a hospital. This might be an expansion of a current robotic surgery program, creation of a new robotic surgery program, or a changeover from a competitive robot to the Medtronic robot.Activities to integrate the Medtronic robot include training the hospital to clean and sterilize reusable instruments, arranging the off-site training of surgeons and supporting staff, updating surgeon preference cards, developing an inventory plan and kits for robotic procedures, raising awareness of robotic surgery, and helping to schedule the use of the robot. These activities would happen over a four to eight-month engagement. At the end of the engagement, the hospital should be on track to hit utilization targets before turning over the program to the sales team.Additional post integration visits to help the hospital improve performance of their robotic surgery program, optimize resources and asset utilization.A Day in the LifeMeet with the Director of Robotic surgery and develop program goals and metrics for the Medtronic robotIn concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robotTrain hospital staff to clean and sterilize re-usable robotic instrumentsDevelop a surgeon training plan, schedule attendance at Medtronic's off-site training, arrange for proctored cases post-trainingDevelop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post training through learning curveConduct regular program review meetings with the hospital's Director of Robotic SurgerySupport the technology adoption by attending most if not every case during a surgeon and staff member's learning curveUtilize change management techniques to engage clinical stakeholders and attain buy-inTrain and coach Hospitals' staff to promote skill transfer and achieve self-sufficiency in operational excellenceGenerate clear proof points of the value delivered for pilot site by such programPackage the service program developed and support its commercial deployment across hospitalsProject / program management skills,Relationship building / customer engagement skills,Operating Room knowledge, Consultancy expertise,Change management skillsAs part of the Project Einstein Customer Operations team, you should be able to: Work independently, yet in close relationship with its customer, propose and implement innovative approachesHelp prepare the Medtronic sales representative responsible for the account to take over day to day management of the relationships at the end of the engagementShare and communicate determined best practices actively in the teamWork together as a team to develop new service offerings out of pilot projects for wider deploymentMust Have: Minimum RequirementsBachelor's degree at minimumDemonstrable experience over 7 to 9 years including relevant experience in consultingOperating Room knowledge or experience; Knowledge of general surgery procedures and environment (Cardiac/Gynecology/Urology/Upper GI/Thoracic…)Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results deliveryStrong and demonstrable project management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risksExperience in change managementLean Six Sigma certification, especially in manufacturing and/or team ergonomics environment preferred.Nice to HaveStrong and demonstrable project management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risksAbility to integrate a customer team and coach it to continuously improve their performanceAbility to standardize process optimization and change management activities into reproducible package that could be deployed in different places by different people.Actively look for information about competitors, other industries, new techniques and tools and build plans and guide actions for implementation in its daily job.Strong analytical skillsAbility to interact with multinational employees on different hierarchy levelsKnowledge of general surgery procedures and environment (Colorectal, Gynecology, Urology, Upper GI, Thoracic…)Understanding impact of Quality / Regulatory requirementsStrong communication skillsPresentation skillsAbout MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
