Sr Process Analyst

Processing of Life and Annuity Insurance claims processingHandling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)Claims document validation, calculating benefit amount and releasing same to beneficiary  Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on callsMeet productivity and quality targets on a daily, weekly, and monthly basisRender overtime whenever requested by the Supervisor including rest dayUse expertise to evaluate the work of others and assist in process calibrationFacilitate team huddles and teach-back sessions as scheduledComplete certification on identified process and developmental trainingParticipate in functional and company-wide activitiesAdheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.Maintain key records like working files, email for reference and audit purposeAbility to handle basic day to day requirements of excelHandle own work in process and support team efforts to ensure that individual, team goals are metIdentify process improvements and cost take out opportunities and drive those projects for closure