You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.JOB SUMMARY:The Global Security Cyber Crimes Investigations team supports the American Express brand, global business operations, and client trust from unlawful acts which may have been committed against the enterprise, customers, and colleagues. The Special Agent in Cyber Crimes Investigations is responsible for gathering, analyzing, investigating, and disseminating actionable cybercrime and fraud intelligence for informed decision making globally.The role also enhances the Company's ability to manage and address cyber risks and threats through in-depth investigations of cyber and computer related offenses committed by employees and third parties targeting Amex products, services, and systems.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage, coordinate, and conduct cybercrime investigations.Collect and compile evidence, document investigative activity and evidence in case management system.Assist with forensic examination of plastic cards, paper documents, and equipment (e.g., computers, hard drives, skimming devices).Pull data, locate records, and run reports; study data to uncover patterns, trends, and evidence.Interview victims, claimants, witnesses, suspects and potential suspects; record statements.Prepare witness statements, provide information in response to court orders, and testify in court.Work with law enforcement on fraud detection/prevention initiatives.Collaborate on fraud investigations with counterparts at other organizations.After hours/weekend support, as required.REQUIRED KNOWLEDGE / SKILLS:Must have strong verbal and written communication skills; interpersonal collaborative skills; and the ability to communicate security and risk-related concepts to technical and non-technical audiences.Should have working knowledge in one or more of the following areas: cybercrime, fraud, malware, social engineering, international law enforcement. EXPERIENCE:Ideal candidates will have at least 2 years' experience in law enforcement and/or investigative work, with emphasis on cybercrime.Possesses the ability to review information to determine its significance, validate its accuracy, and assess its reliability.EDUCATION / CERTIFICATION:Bachelor's degree or equivalent combination of education and experience preferred.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
