All about Zeta Suite :Zeta is aNext-Gen Banking Techcompany that empowers banks and fintechs to launch banking products for the future. It was founded byBhavin Turakhiaand Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.Zeta Tachyon offers:--Rich digital-first cardholder experiences.-Native embeddable banking support.-Hyper-Personalisation Policy Engine to launch segment-of-one card programs.-Web-based product configurators to launch in days vs. quarters.-Rapid innovation & extensibility via APIs, event streams, and more.-Modern & intuitive web-based back office experiences.-Next-gen regulatory risk & compliance capabilities.Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.Zeta has over1700+employees - with over70%roles in R&D - across locations in theUS,EMEA, andAsia. We raised$280 millionat a$1.5 billionvaluation from Softbank, Mastercard, and other investors in 2021.Learn more @www.zeta.tech,careers.zeta.tech,Linkedin,TwitterResponsibilitiesBe the face of zeta and the owner for a frequent cadence of working with customers to proactively resolve open queries on TachyonBe the primary point of contact for all critical product support and operational issues.Understand the requirements and translate them into relevant documents aligning bank/fintech teamsOwn onboarding and enablement of Financial Institutions and partners.Work with partners and customers for up-sell and cross-sell of product capabilities.Define and co-own tachyon product NPS and adoption metrics and KPIsShould be able to negotiate/understand with the clients/banks on specific needs they might have with a business reasoningDrive meetings/discussions with CXO's/Senior stakeholders of the bank/zetaAlways drive the end to end context of a need/requirement of the customer across product, operations team, end users etcYou will be reporting directly to the Manager/S.Manager of Customer SuccessSkillsIndividual contributor with high empathy and passion for customer success, identifying and delivering value to customers.Ability to understand technical concepts on SaaS offering via cloud (AWS), API's, pub-sub architecture etcAn entrepreneurial and first principles thinkerExcellent written and verbal communication skillsExperience and Qualifications6-8 years of experience in customer success for a global enterprise SaaS companyEngineering degreePrior experience of working in a Business Solution Team and managing UPI relationship.Experience in working with remote teamsBusiness/compliance around cards/payments is preferredGood to have handled e2e implementations of loans, EMI products or UPI for banks/fintechs in the pastEqual OpportunityZeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
