Software Engineer - Support

HIRING FOR ZOMATOResponsibilities:1. **Customer Support**:- Provide exceptional customer service by directly engaging with customers to resolve technical issues.- Address inquiries and concerns promptly, ensuring customer satisfaction.2. **Technical Issue Resolution**:- Identify, diagnose, and resolve complex software and hardware issues in collaboration with product development and engineering teams.- Utilize reverse engineering techniques to unravel problems, identify bugs, and propose effective solutions.3. **Product Enhancement**:- Contribute to the continuous enhancement and improvement of products and services by participating in root cause analysis and proposing long-term solutions.4. **Documentation**:- Create and enhance documentation for internal and customer-facing knowledge bases to facilitate troubleshooting and knowledge sharing.5. **Communication**:- Communicate technical information to non-technical staff in a clear and understandable manner.Requirements:1. **Proficiency in JavaScript or Golang**: Strong knowledge and experience in JavaScript or Golang programming languages.2. **Curiosity and Passion for Technology**:- Demonstrate intense curiosity and passion for exploring multiple technologies, platforms, and problem spaces.- Embrace uncertainty and adaptability in a rapidly evolving environment.3. **Analytical and Problem-solving Skills**:- Possess excellent analytical and problem-solving skills to effectively address technical challenges.- Ability to communicate ideas and solutions clearly.4. **Knowledge of Computer Science Fundamentals**:- Familiarity with programming languages, databases, operating systems, and networking concepts.- A degree in Computer Science or a related field is preferred, but not required.Overall, the ideal candidate should be technically proficient, curious, adaptable, and possess strong communication skills to excel in this role.