HIRING FOR ADOBEResponsibilities:1. **Support for Testing Tools**:- Provide timely and effective support for a range of testing tools, including ALM, JIRA, Confluence, NeoLoad, WorkSoft BPP, WorkSoft Execution Manager, WorkSoft Certify, ConformIQ, and Archive Manager.2. **Issue Resolution**:- Resolve requests and incidents related to the supported tools promptly and professionally, ensuring user needs are met satisfactorily.3. **Patch Upgrades**:- Perform patch upgrades for all relevant Continuous Integration (CI) tools, ensuring they are up-to-date and functioning optimally.4. **Knowledge Base Maintenance**:- Maintain the ServiceNow Knowledge Base, updating and refining articles to provide users with accurate and helpful information.- Update and maintain quick reference guides and procedure documents in DocIT and PDHQ to ensure users have access to the latest information.- Update and maintain the Confluence Knowledge Base, ensuring it remains current and accurate.5. **Technical Guidance and Training**:- Provide technical guidance, training, and demonstrations to users to help them maximize the effectiveness of the supported tools.6. **License Usage Tracking**:- Track and monitor license usage for the tools, ensuring they are being utilized effectively and efficiently.Requirements:1. **Education and Certification**:- Bachelor's degree in computer science, information technology, or a related field.- Relevant certifications in testing tools such as ALM, JIRA, Confluence, NeoLoad, WorkSoft BPP, WorkSoft Execution Manager, WorkSoft Certify, ConformIQ, and Archive Manager.2. **Experience**:- 2-3 years of experience providing technical support for testing tools, including incident resolution, patch upgrades, and knowledge base maintenance.- Strong communication and interpersonal skills, with the ability to collaborate effectively with users and stakeholders at all levels.3. **Technical Knowledge**:- Understanding of software development methodologies, testing frameworks, and quality assurance processes.- Familiarity with IT service management tools such as ServiceNow.4. **Training and License Management**:- Experience in providing technical guidance, training, and demonstrations to users.- Knowledge of license management and usage tracking tools.
