Site Reliability Engineer

As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.As a SRE Engineer, you will:Be the point of contact for clients, responsible for the management and ownership of client service requestsIdentify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clientsWork in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideasLook for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world class learning platformBe on on-duty rotation including weekend and holiday support as needed basis.