Req ID:273022NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Services IT Dev. Program Sr. Associate I to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Work directly on Active Directory and other client customized applications for user account provisioning and de-provisioning.Responsible for working on ServiceNow queues for customer requests in a FIFO basis unless directed by Team Lead or Manager or any authorized person.Experience on working on ServiceNow is a plus.Will need to work directly under the supervision of a Team Lead or a Sr. Analyst or Manager.In some specific situations, he/she needs to directly work with ISM/CDE of the account along with the Manager.Timely reporting of issues to management and proactive approach for problem-solvingResponsible for Quality issues and finding ways to mitigate gaps in the process to avoid quality issues.Ensure all Service Management procedures are being followed by him/her and the entire teamBuilds deeper understanding of processes, procedures, customers, and organization.Assists program or process development and implementation.Develops solutions to a variety of problems of moderate complexity.Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.Involved with local or business specific engagement initiatives in support of broader programsAssumes responsibility to improve service, efficiency and quality of workAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
