About _VOIS_VOIS(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIShas evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About _VOIS IndiaIn 2009, _VOISstarted operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOISIndia supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job RoleRole purpose: The Radical Simplification & Automation team with VOIS acts as the Centre of Excellence to drive the digital and automation transformation path for Vodafone Markets. This is a critical function to move Vodafone Markets from a transaction-based operation to a highly automated insight- and data-driven organization.The Business Automation Lead role will involve working with Product Owners, business users and functional / technical experts to translate business opportunities into a high-level technical analytics and automation solutions.Key aspects of the role:Work with Product Owners, business users and functional / technical experts to translate business opportunities into a high level, technical, analytics and automation solutions.Act as the interface between the Product Owner and Solution Architecture / Design to document requirements and user stories.Contribute to business case quantification.Creation and definition of key performance indictors to measure the business value delivered by automation and analytics initiatives.Validation of high-level designs, deliverables, and timelines to meet business expectations.Validation and communication of value delivered by analytics and automation solutions.Represent the Radical Simplification and Automation team in internal and external forums, promoting and driving a Vodafone Local Markets analytics and automation strategyExcellent Exposure to Various Telecom Process and Experience with Various CRM, OSS/ BSS, and Automation SuitesKey accountabilities and decision ownership:Accountable for the translation of business opportunities into a high level, technical, analytics and automation solution which is signed off by a Product Owner.Responsible for clear and seamless communication between business users and IT Solution Architects and Designers.Responsible for ensuring the delivered analytics and automation solutions meet the expected business benefits.Working cross functionally to bring cultural change within the organization.Train others to increase organizational capability and ensuring everyone 'speaks the same language' through the application of common standardsCore competencies, knowledge and experience:Strong knowledge and demonstrable experience of solving business problems with analytics and automation solutions.Excellent stakeholder management skills with experience of working with a broad cross section of business users.Can bring high energy and has a strong sense of ownership.Project Management experience, especially in managing multi-functional teams and holding others to account.Strong commercial skills, able to evaluate and measure business value and ROI_VOIS Equal Opportunity Employer CommitmentIndia:_VOISis proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among theTop 5 Best Workplaces for Diversity, Equity, and Inclusion,Top 10 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand14thOverall Best Workplaces in Indiaby the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!
