Saas Operations Engineer

The successful candidate will be part of the SaaS operations team for IBM Connected Vehicle Insights offering.  You will help maintain and support the SaaS offering which is provided as a dedicated SaaS for each customer.   You will have a key role in the operations team helping define and implement process to maintain security and compliance, performing day-to-day deliveries and operations on SaaS.  Your responsibilities will include:Execute day-to-day tasks on SaaS as part of the global operation team members in multiple geographies in order to keep providing 24x7 support for our customers. Be able to cover as much day-time for Europe as possible (e.g. 8:00 thru 17:00 UTC)Communicate with customers (typically with the IBM's Consulting service team) to solve customer's issues or handle specific requirements for customizations (e.g. custom plug-in deployment) to tailor the serviceManage SaaS inventories and security fixes (e.g. kernel/non-kernel OS level patches).On-call support including pager duty alert handling as both of the first and second responders.  #ISAIISL24Q1