Develop a Transformation Roadmap identifying potential quick hit, mid term and long-term initiatives designed to help the client evolve into a desired future state. Initiatives include process and technology components.Reviewing a client's current state processes, procedures, practices, and policiesCompleting a Process Maturity Assessment of client's current stateProviding policy guidance in an outsourced environmentDeveloping materials for and conducting a Process workshop based on Design Thinking principles. Identifying and creating a list of potential Robotic Process Automation (RPA) and other transformational opportunitiesIdentify opportunities for process enhancement through RPA. Work collaboratively with client, Automation Process Consultant IBM delivery led to prioritize initiatives and obtain agreement on initiatives to pursue and timelines for implementation.Assembling and leading subject matter experts to assess feasibility of the agreed opportunities.Providing process expertise and best practices input through all phases of Transition.Researching, identifying, documenting, and training internal IBM team about transformational opportunities and initiativesSupporting sales events as neededBuilding of "to be" process designs and flows for the future state implementation.Lead the process design workshops and build the Process design workshop deck with the client.Conduct Core Team Process Validation Design Workshop - Lead the design thinking workshops with clients and delivery teams.Support client in validating process design with broader business community.Constructing process and procedure hierarchy comprised of a list of documentation (Desk Top Procedures) required covering all in scope services and, at a minimum, satisfying all IBM owned activities in the Statement of WorkDraft Desktop procedures, review with Delivery Leadership and client and obtain required approvals.Provide input to overall project plan and report status based on established cadence for both internal and external review. (If there are two roles this belongs on both)Support Supplier Enablement activities on new or transformed purchasing platform.Support Knowledge Transfer activities through a train-the-trainer approach and/or on site or remote Knowledge Cascade.Facilitate discussions between delivery and TSL involving configuration of IBM-owned tools.Support all levels of testing as required (unit, integration, UAT)Offer additional support as required during hypercare period including DTP validation and updates, training reinforcement, and reporting.
