Process Analyst- Contact Centre

As Service Associate –HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be flexible to work in shifts. Your responsibilities also include-Educate and document enquirers on processes whenever necessaryProvide quality customer service on every interactionIdentify, investigate, analyse, and resolve Issues identified within processMonitor and process ticket in ticketing system.Provide floor support for escalation and query resolution