Problem Manager- Fixed Line

Join our TeamAbout this opportunityThe Problem Manager is responsible for the quality and integrity of the process Problem Management and will cover 3 areas: Reactive, Proactive and Enhanced Problem ManagementWhat you will doReactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented!Proactive: Covers the activities aimed at identifying and resolving problems before incidents occur!Enhanced: Mainly responsible for prediction, pre-identification of outages/alarms in a network based on correlations with the use of data analytical tools, Proactive problem analysis and implementation of corrective actions for all type of problems that cause or may cause an interruption to or reduction in the quality of that service. Responsible to indirectly contribute to the overall performance of the network services delivery. Typical Interfaces: MSCOO || MSCLT || Service Operations team || 2nd LA Managers || 3rd Party ||CustomerYou will bringData analytical skills, modelling and hands on experience in python.GSM Telecommunications knowledge with telephony switching principles, traffic concept, telecommunication networks & signaling.Fixedline experience is mandatory.Machine Learning, Artificial Intelligence & Cloud technologies.Core network performance / configuration parameters and their interpretation and usage.processes.Key QualificationsDegree or equivalent experience in Engineering preferably in electronics and communication or telecommunication or equivalentExperience in Telecom. and Minimum exp 5+ years experience in industry.