Join our TeamAbout this opportunityThe Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. Includes diagnosis, fast domain support, routine resource fulfilment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources.What you will doActs as the critical issue point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.Actively monitor ticket queues to ensure timely response to tickets.Service / RF KPIs & Ticket Management for Ericsson and Huawei vendor.RF knowledge for 2G/3G/LTE/NRUnderstanding of Node alarms /events.Understanding of Radio KPI for each technologyTo ensure correct working methodology, critical issue, and customer handlingOut of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.Focused on improvement of Service/RF KPIs.Escalation support for Service surveillance and (on-site) service.Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.You will bringRAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, NR, RNC multi-vendor Ericsson/Huawei.Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipment's Ericsson/Huawei.To investigate faults/cause related to system/network problems.To prioritize faults to meet SLA/WLA.RF knowledge for 2G/3G/LTE/NRExcellent communication skills with good experience on customer/MSIP handling.24*7 Operations working in shift.Key QualificationsDegree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalentExperience- 4years to 8 yearsWhy join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
