Package Consultant- Fastcollect

Fix the incidents within SLA.Readiness to work in regular or afternoon shift.Interact with users to understand the issues and resolve them.Hands of experience on IBM WASS server , oracle and windowsKnowledge of payment workflow.Identify the logs.Who you are:IMPS L1/L2 support resource.What you'll do: Provide L1/L2 support for application.Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.Handle a team of 2-3 resources.Automate processes to increase productivity.