Package Consultant-Crm Applications (Crmnext)

Provide L1/L2 support for CRM Next application.Techno-functional knowledge of the CRM Next application.Fix the incidents within SLA.Readiness to work in regular or afternoon shift.Interact with users to understand the issues and resolve them.Fix the code to resolve issues permanently.Handle a team of 2-3 resources.Maintain Known error database(KEDB) for the issues raised in the application.Raise tickets with OEM, coordinate with them and test the application fixes provided.Who you are:CRM NextL1/L2 support resource.What you'll do: Provide L1/L2/L3 support for CRM Next application.Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.Change the application code to fix issues permanently.Handle a team of 2-3 resources.Automate processes to increase productivity.Stabilize the application by providing permanent fixes.Foresee defects and fix them to avoid tickets.