Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-upFresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.How do we motivate Operations Associates to respond to a higher volume of tickets at an even higher quality?How do you most efficiently manage incoming requests from printers, customers, and Campus Managers?How can we reduce our costs and increase our profit margins overall?As a member of the Operations Leadership team, you'll be a driving force behind moving our Operations team forward. You will own an entire area and have a team of people to lead and motivate. You will set and track metrics by which your success will be measured. We're looking for someone who has fantastic people management skills, is a quick learner, and isn't afraid to take on challenges daily. This is a high-impact role that requires excellent leadership and prioritization abilities. We're on a remarkable growth trajectory and as Fresh Prints grows, you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.You'll be managing a talented team of associates, depending on which team you lead. ResponsibilitiesManaging a team of Ops AssociatesManaging communications with vendors & customersManaging escalations from the team and solving logistical issuesSetting and tracking team metricsMake sure all goals are reachedOne on one meetings with your direct reports and with the AD of OperationsEssential RequirementsA total of 5 years of experience in operations of which 1+ are in a team lead/people manager roleStrong analytical and organizational skillsAble to make decisions without direct supervisionAbility to negotiate positive outcomesFluency in English and excellent communication skillsPersonal AttributesDetail OrientedNatural LeaderGoal-DrivenProactive & Problem SolverAbility to remain calm under pressureOpen to changeCompensation & BenefitsCompetitive monthly salary between USD 1,200 to USD 1,500Health InsurancePersonal Accident InsuranceMental Health BenefitsLearning opportunitiesWorking in a great culture Job LocationThis is a remote positionWorking HoursWorking hours are 8 AM - 5 PM or 9 AM - 6 PM (US Timings) Monday to FridayFresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
