About this opportunityWe are now looking for a 2nd Level Operations professional with strategic directions of Managed Services IT Cloud. This job role is responsible for Operations, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Mostly infrastructure management.What you will doInvestigate, deliver remedy & restorations, and produce solutions to customers.Work within well-defined system support guidelines.Should be able to use support tools for ticket handling.Ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.Provide regular progress updates in the support system for each assigned support issue.Actively engage in communication with other engineers for the purpose of knowledge sharing etc.If the vendor case cannot be answered/solved within the time limit, escalate the Trouble report to next level of competence units.Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the vendors.In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly.Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.Giving guidance in improving Operation & Maintenance instructions Implementation of proactive maintenance procedures.You will bringExperience in working on Redhat Enterprise Linux 6/7/8 and Redhat OpenStack/NFVI /Ceph storage.Added advantage worked in HPE/Dell bare metal servers.Good hands-on experience of managing Linux/Redhat OpenStack/Ceph cluster environment.Good hands-on experience on under cloud and overcloud nodes includes director/controller/compute/storage.Good hands-on experience on different types of computes like OVS, SRIOV.Experience in host aggregation groups and migration of VMs both live and cold.Good hands-on experience with Ceph Storage operations like OSD recreate, Ceph storage flags.Troubleshooting and upgrade of OpenStack/Linux/Ceph using manual and automated approach.Experience in docker and container technology.Good knowledge on troubleshooting and operations skills mandatory in Linux,OpenStack infra.Understanding of network technologies (DNS, SNMP, HTTP, TCP/IP)Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .Primary country and city:India (IN) || [[location_obj]]Job details:Technical Authority Expert
