Open Requirement - Solman Consultant Immediate Joiners

Job Duties & Responsibilities:Consultant will actively get involved and provide following services in scope of the engagement:Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAsService Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scopeProblem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAsChange Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentationProactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost