You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Overview of the Department: The Salesforce Product team is part of the Enterprise Platform COE team. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. We work closely with our sales and account development organization – selling to new customers and helping grow business with existing customers. New times bring new challenges, and we need to drive huge productivity gains in our field organization. We need to do more with the people we have sell more, retain higher numbers of clients, and drive higher satisfaction amongst our clients. Salesforce.com is the platform that will drive enhanced productivity in our field teams. We are building and delivering a single, unified salesforce.com platform -- a command-center for everything our field teams need to do, see and act-on. We are on a journey to create a best-in-class Product & Engineering Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers. So, if you're interested in a career creating breakthrough products and making an impact on our sales teams, account development organization and customers, look no further.You won't just keep up; you'll break new ground. You'll be challenged everyday as part of the Salesforce product team to create the unified CRM Platform of tomorrow. Here's just some of what you'll be doing:The Product Manager serves as a key member of the CRM Salesforce Product team and will be responsible for all aspects of the end-to-end product lifecycle for features or products in whole including the Data & Integration services. The Product Manager will be responsible for innovating on behalf of our users and creating meaningful product experiences. They will collaborate with business leaders and partners to support and help create a compelling product vision, strategy and roadmap, and drive products and features from concept to launch in a fast-paced environment. The Product Manager has responsibility for decision making and prioritization for their products, working with marketing, design, engineering, and servicing leaders to convert the product vision and strategy into a well-managed product roadmap with an iterative release cycle with the customer in mind. They will participate actively in all phases of the process along with cross-functional teams.ResponsibilitiesIdentifying opportunities and providing input on product vision, strategy, roadmap, and features, including external benchmarking, and keeping a pulse on digital trends and customer preferences.Interacting with customers, primarily within the Sales and Account Development organization, to identify needs, opportunities, and gaps, and solve problems.Defining and continually refining feature priority with business leaders;Drives the product functional design and UX design process based on an intimate knowledge of the customer and technology;Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria;Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders;Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog;Defining and executing the deployment plan, working to insure that marketing and sales have what they need to be successful;Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads worked, opportunities closed, user satisfaction;Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investmentEstablishing the product's goals and reviewing success metrics to achieve commercial success; andContinually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.Qualifications & ExperienceA good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset;An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment;High degree of organization, individual initiative and personal accountability;6+ years of experience in Product Management and/or Product Development;Prior experience with Sales, Marketing and servicing products and capabilities a strong plus, experience with Salesforce.com CRM is a mustPrior experience and Knowledge of Data, Integration and Analytics is preferable.What is it about you?You hold yourself accountable.You make decisions with imperfect information.You solve complex problems with a highly analytical approach.You're methodical in how you recover from mistakes and crises.You operate optimally under extreme pressure.You're excellent at understanding competing priorities.You can build trust with and inspire your team.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
