Join the INTERACTIVE BROKERS Team!Interactive Brokers has been at the forefront of the Fintech space for over 40 years, and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer our clients the best trading platform with the most sophisticated features for the lowest cost.We are looking for an L1 System administrator/ Help Desk with good knowledge and the ability to communicate effectively, understand complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements.About the Team: The System Administrator/ Help Desk team provides enterprise-level assistance to our internal user community. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. They will rely on you to provide timely and accurate solutions to their technical problems.Your Responsibilities: Take ownership of internal user issues reported and see problems through to resolution.Research, diagnose, troubleshoot, and identify solutions to system issues, including account setup and network configuration.Follow standard procedures for correctly escalating unresolved issues to the appropriate internal teams.Correctly escalate unresolved issues to appropriate internal teams (e.g., software developers)Talk to clients (internal) through a series of actions, either via phone, email or chat, until they've solved a technical issue. Follow up after the troubleshooting.Document technical knowledge in the form of notes and manuals. Prepare accurate and timely reports.Prioritize and manage several open issues at one time. Ensure all issues are correctly logged.You are someone who will have: BS degree in Information Technology, Computer Science, or relevant field3+ years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role1+ year of experience with Linux, Mac OS, Microsoft Windows, and VMware environments, as well as basic networking skillsGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications.Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalAdditional certification in Linux, Mac, Microsoft Windows, Jamf, Code42 or similar technologies is a plus.Company Benefits & Perks: Competitive salary package.Performance-based annual bonus (cash and stocks).Hybrid working model (3 days office/week).Group Medical & Life Insurance.Modern offices with free amenities & fully stocked cafeteriasMonthly food card & company-paid snacks.Hardship/shift allowance with company-provided pickup & drop facility*Attractive employee referral bonus.Frequent company-sponsored team-building events and outings* Depending upon the shifts.**The benefits package is subject to change at the management's discretion.
