Install Base Conflict Resolution Team Lead

Come join the Subscription and Annuity (S&A) Organization under Technology Sales! The S&A organization's strategy is to continue to build upon and grow our foundational revenue base by exceeding our targets. We're doing this by leveraging our worldwide team of highly skilled people, with an emphasis on process and tool consistency. The Install Base Conflict Resolution team reports into the WW S&A organization. Our mission is to help sellers with the bidding process; ensuring we are protecting our stream, and that revenue is added on top of existing Subscription & Support base.  We're on a transformation journey to simplify this process and reduce the time it takes our sellers to complete the bidding process. We work across multiple disciplines, including with Field sellers, S&A reps and Product Managers.As the Team Lead for the Install Base Conflict Resolution Team, be prepared to perform bid analysis of new license sales across our IBM software portfolio and multiple channels and agreement types. This entails analyzing the output of our bid review automation, following up on failures, and working with the bid submitter to ensure a bid meets program parameters around selling new license. This includes guiding sellers on available options that follow our IBM Subscription and Annuity growth strategy, reinforcing renewals, reach backs & reinstatements following sales play guidance.  As Team Lead, you will also serve as the primary point of contact to assist with escalations and help guide team members through complex problems.  You will serve as a trusted advisor who collaborates effectively to bring subject matter experts and key stakeholders together to help solution problems and design processes to help drive efficiency.Responsibilities also include participating / leading transformational projects such as:Tooling or process updates needed to manage S&S conflicts more efficiently.Bid Review Automation changes needed to respond to changes in business direction/rules.Reporting / causal analysis to identify and drive other changes to improve clock speed.Monitoring our Slack channels to help our sellers with questions related to our process and general questions.    Off-shift support may be required (i.e. supporting a different time zone).