Req ID:280379NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Industry Consulting Consultant to join our team in Bangalore, Karnataka (IN-KA), India (IN).Service DesignerYou'll have the following accountabilities:Delivering service design projects, including client workshops, creative brainstorms, service concepts, blueprints, service definition and other service design artefacts by bringing together research, design, business and technologyCrafting new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact independentlyImplementing research insights and data to design solutionsLeveraging design research techniques to uncover hidden customer needs and pain points, analysing and mapping complex journeys and processesChampioning, continuously developing and sharing with team, knowledge on emerging trends and changes in digital services designImplementing continuous improvement opportunities to improve the service design team processes, ensuring a consistent and coherent process to manage services quality and collaboration across teamsMentoring other service designers, helping to improve the team's craft and meet ambitions as well as act as a technical resourceYou'll have the following skills & experience:User Centred DesignService DesignUser Journey MappingDesign StrategyCustomer AdvocacyService DevelopmentWorkshop CoordinationQuantitative AnalysisBehavioural AnalysisRequirements ManagementDesign Pattern RecognitionDesign DeliveryUser Experience StrategyPrototypingAgile MethodologiesAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
