Job OverviewThe Enterprise Services team works to empower learners, partners, and enterprise customers to achieve their goals on Coursera. We help learners succeed by implementing innovative systems and processes that solve problems. We also develop best practices and technical expertise to enable our partners to create high-quality content. As strong advocates for the Coursera community, we work to align cross-functional teams and build scalable solutions to continuously improve the Coursera experience. The teams operate globally and have members based out of our Mountain View, New York, Toronto London, Gurgaon, and Abu Dhabi offices.As our Global Implementation Consultant, you will join our Enterprise Services Team to own the implementations of our standard enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact at scale across all of our standard client organizations. This role is also very cross-functional. You can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services, and legal teams in service of Coursera's growth and long-term success.ResponsibilitiesSuccessfully configure and launch Coursera's Enterprise product on time according to the client's requirements with high quality and contribute to building implementation methodologyIndependently manage projects by both leveraging client relationships as well as using data analysis to track our build to launch phaseFind scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and timeline for the projectOnboard clients on Coursera's Enterprise product to ensure awareness and understanding of the platform and the solutionEstablish effective feedback mechanism to channel insights and client feedback to cross-functional teams and collaborate with Customer Success, Product, and Engineering Basic Qualifications4+ years in customer-facing roles in a high growth organizationBusiness fluency in English and SpanishExceptional written and verbal communication and presentation skillsStrong analytical and problem-solving skills Detail-oriented with the ability to set priorities and be flexible in a changing environmentExperience in owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results Demonstrated history in project management and change management Preferred QualificationsPrior experience in Education TechnologyPrior experience in Saas Implementations or customer managementA passion for education, education reform, and interest in working for a social enterpriseProven sense of customer empathy and customer-centricityEntrepreneurial mindsetIf this opportunity interests you, you might like these courses on Coursera:Creative Problem Solving Business Strategy Influencing PeopleProject Management: Principles and Practices #LI-JC2
