Fresher Job - Customer Care / E Commerce / Salary 20K + Incentives

Roles and Responsibilities :Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Monitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team members.