Job Description (Grade 4 – O2O for GBSS NTTL APAC)FunctionOpportunity to Order (O2O)Cost CenterLocationGurgaonRegionAPACPositionFinance & ACCTNG. ASSOC.Grade4Reporting toTeam Manager – O2OProcess CategoryShift TimeMorning shift (7 am to 5 pm IST)Salary RangeMin.Max.Functional Role (Job Description)Following are the key roles which Team Member is required to play in Contracts / Order Management Team for key group company:1 - Includes coordinating contract set-ups for clients of group company across various APAC countries managed by GBSS function of NTT DATA Services.2 - Includes providing support and resolving issues on internal/external queries regarding Contract Set-up, Billing and Revenue.3 - Ensure all the respective order/ contracts are booked in ERP system by the Month End close is completed within the agreed SLA's.4 – Ensure task are completed with 100% accuracy within quality system controls.5 – Publish the daily and weekly productive numbers to management6 – Willingness to learn new things, as required to work as individual contributor a part of team with focused and defined scope of work.7 – Your day to day interaction is within your team and your direct supervisor8 – Flexible to work beyond the call of duties, if required.EssentialDesirableEducation BackgroundGraduate in Commerce.Work ExperienceMinimum 1 to 3 years in Order to Cash (opportunity to order) process.SAP ERP experience preferred. Must have Good written and verbal skill. Worked on basic excel for reporting purposes. Basic knowledge of RPA terminology (Robotic Process Automation)Key ResponsibilitiesTo play a critical role in performing any task contract set up on the daily basis.Understand accounting flow of transaction in SAPIn this role, you need to analyze and solve increasingly complex problemsYou are likely to have some interaction with Clients and NTT ManagementMust have the complete understanding of Order to Cash cycleRequired to process transactions in defined SLA'sParticipate in weekly meeting and provide updates on assigned work.Responsible to respond to emails queries in a timely manner.To report any non-compliance issues to the Team-Manager so that precautionary measures can be put in place.Required to review SOW and MSA signed between the organizations.Ensure proper control checks are introduced, so that errors are minimized/eliminated.Understand various reporting and BI tool to extract data and analysis.Key Performance ParametersProblem SolvingAbility and willingness to come up with creative solutions for problems.Keep out of the box thinkingAbility to keep the organizational goals in mind when making decisions.JudgmentMust be appropriate and professional in all the scenarios.Motivating/Team BuildingDisplays a positive attitude.Believe in teamworkWork along with Peer groupProactive/PlanningProperly manages time, establishes priorities and effectively schedules work to meet deadlines.Anticipate obstacles and develop contingency plan.Essential Knowledge and Analytical SkillsMS Word/ExcelGood Written and Verbal Communication SkillsProblem SolvingIntensity/Commitment to TaskManagerial and Soft SkillsResult OrientedPleasing PersonalityHigh integrityTeam Player/ Teamwork / Ability to manage work under PressureTest to be AdministratedNAAdditional InformationNA
