Join our TeamAbout this opportunity:Ericsson is looking for a diligent and competent Domain Support Specialist - (IP - Multivendor – Switch & Router (Vendor – Nokia/Cisco/Juniper). As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.What you will do:Actively Supervising of ITSM Ticket queues to maintain MTTR.Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).First point of contact for support of any alarm/event/KPI related issues.Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.Node health checks and backups & trouble-shoot the deviation identified.Sharing details for MIR & CSR to respective teams.End to End Network Understanding.The skills you bring:Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).Good Communication & trouble-shooting skills.3-6 years of relevant in IP Domain.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks likeWhy join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
