You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Will work in partnership with theSpecialtyTool Product Manager&Tech Leadto enable the technical delivery forMoviuswithin the portfolio.Responsible for supportingMovius& other Specialty Tool Product teamsin the analysis of business, application, and technical infrastructure requirements. Supports the design, build,improvementand integration of infrastructurerequiredto support the business portfolio or infrastructure platform in terms of robustness, scalability,availabilityand efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that implement to Technology standards. Member of an infrastructure product engineering team reporting toaEngineeringDirector, extended member of software product engineering team.Key Responsibilities:Works US HoursWill work closely withtheMoviusproduct manager and stakeholdersto define,frameand bring together businessneedsWill support the other Specialty Tool product teamsasneededParticipate in the infrastructure design and selection processforMoviusPartner withtheLead Engineer on prioritiesPartners closely withotherteams such asExec Solutions,InfoSec, GCO, and moreto ensuresolutions are resilient andUX isdelightfulManageend to endplatform and infrachangesAlign customer needs to the evolution of the platform productroadmapHandle the diagnosis and correction of infrastructureproblemsProvide internal analysis and support to ensure proper support during outages or periods of degraded systemperformanceConduct infrastructure performance and security assessmentsSupport the certification and accreditation of infrastructure on customernetworksProvide beneficial solutions for business, both tactically and strategicallyLead customers to understand how current or envisioned processes align to industry standardmethodologyDefine processes,documentationand engineering diagrams for technical and operationssupportPrioritize, complete and lead projects within budgetary and schedulingguidelinesEnsure issues areidentified, tracked, reportedonand resolvedin a timelymannerResponsible for the quality of work in terms of the technical design, implementation, testing and alignment to technical compliance standards.Provide lead support and direction to the team responsible for the overall health and maintenance of all infrastructure assetsScope of Influence:Responsible for the infrastructure platform and supporting technologyforMoviusand any other Specialty Tool asneededPartners with the Lead Engineertothe design, build,improvementand integration of infrastructure with AETLeadership for team completing work and delivery of qualityEducation and Experience:6-8 years of experience with systems analysis/programming, incorporating: designmethodology, Infrastructure operations support or engineering2-3years experiencesupporting SaaS ApplicationsHands-on experience with a variety of software languages, operating systems, or network protocolsPractical application using Agile or other rapid application developmentmethodsBachelor's Degree in computer science, computer engineering, or related fieldrequired; advanced degree preferredKnowledge and SkillsSome Experience withTelecom, SIP, and/or VOIPSome Experience withCall Recording and TranscriptionSomeExperience supporting iOS and Android applicationsExperience implementingregulatory compliance solutions such asArchiving andeDiscoveryExperience with configuring an application for SSO, a DLP Solution, a CMK or BYOK Solution, SIEM Integration, &a eDiscoverySolution.?Detailed understanding of enterprise network&dataflows and the components that make up the network (VPN, Proxy, FW, Load Balancers, wireless, switches,etc)?Basic understanding of cloud security principlesSpecific technical experience working with one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS,etcExperienced knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e.SAN) design and support, databases (i.e.IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e.WebSphere)Experienced knowledge using the core tools used in the planning, analyzing,crafting ,building, testing,configuringandmaintainingof assigned application(s)Core knowledge of platform deliverymethodology(Agile, Scrum, Agile XP,TestDrivenDevelopment, Waterfall, etc.) Confirmed understanding of software defined networking,automationand orchestrationWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
