You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold ourcompany values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.It's more than protecting information, it's protecting people.Information Security Directors know security is a top priority for our business, our partners, and customers. As cyber-attacks increase and compliance is rigorously enforced, they strive to stay ahead of what's next to protect our brand and future. The Operational Risk Event Management Team has the responsibility for overseeing the issue management function across all American Express Technology functions.The team provides end-to-end resolution, oversight and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.You won't just see the problem, you'll drive the solutionPerform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and Corrective Action guidelines and milestones are met timely, and align with governance and compliance mandates.Collaborate with key stakeholders on operational risk processes for Technology, such as loss event and compliance corrective action management issues and ownership of events.Manage ownership issues and challenging conversations, present in escalation risk and Bank forums.Support Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implementedBuild and maintain excellent relationships across Technology and Business Unit Operational Excellence teamsWork closely with senior leaders and their representatives to ensure appropriate risk management, mitigation and/or eliminationEnsure deliverables and milestones satisfy objectives and the expectations of a variety of stakeholders, including the CIO, CISO and other senior leaders within Technology and other internal and external stakeholdersPartner with key technology leads to implement process improvements and controls across TechnologyLead process redesign efforts to ensure thorough and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controlsIdentify and execute innovative solutions to drive Issue Management program objectives across the organization in a matrix structureDo you have what it takes to lead the way in cyber security?Bachelor's or Master's Degree in related field preferred.CISA, CISM, or CRISC preferred.5-7 years of risk management, controls analysis, and/or issue management/remediation experience required, 10+ years of experience preferred.Requires deep understanding of compliance, risk management and internal IT control frameworksExperience with the development and/or assessment of IT General ControlsExceptional ability to engage, educate, influence and collaborate across the enterpriseExperience performing thematic root cause analysis on recurring technology caused events to identify recommendations to enhance control environmentExperience in assessing technology risks and responding through development of controlsExperience working with audit, compliance, operational risk, regulatory, and/or control functionsStrong ability to synthesize large amounts of data into short key messages and identify and analyze related trendsProven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid changeStrong interpersonal and collaboration skills / ability to develop relationships with peers in business unit and central operational risk management groupStakeholder management and conflict management skillsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
