Demat Account Sales

SUMMARY:The agent will answer/make all incoming/ outgoing calls to customers who has showninterest in our product, respond to inquiries, manage complaints, troubleshoot significantcustomer service problems, and provide general information. The agent will be a memberof the primary contact team for the interested customers in the products we offer throughsocial media platform and will be responsible for assisting them over the phone. Theagent will also inform customers of the product terms and features and project aprofessional company image through voice and online interactions.Responsibilities:Answer incoming calls and respond to customer's emailsPitch our product (Stoxbox) information and features to the customers and onboardthe customer. This is a target driven roleManaging and resolving customer complaintsIdentify and escalate issues to supervisorsResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryComplete call logs and reportsOthersRequirementsTotal Experience: up to 3 yearsRelevant Experience: 2 yearsReporting to: Digital Marketing ( Manager)Salary: 20-25% hike on your current CTCThanks & RegardsMegha SahuEmail your CVs at-[Confidential Information]6265771251