Customer Support Specialist - Bpo (2-5 Yrs)

Customer Support SpecialistsREQUIREMENTS :- Fluent in English with a minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process)- Comfortable working full-time in English and willing to work in US or UK shifts, must be flexible with work timings.- Demonstrated ability to deliver excellent customer service and resolve issues with good judgment- Strong analytical abilities for troubleshooting and problem-solving- Appreciation for routine tasks and ability to follow clear instructions- Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process- Strong communication skills, both verbal and written, with a friendly and professional tone- Ability to adapt to a fast-paced and technologically advanced environment- Detail-oriented with strong organizational skills and the ability to prioritize tasks effectivelyRESPONSIBILITIES :- Efficiently manage cancellations and monitor cancellation status for merchants- Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants- Provide friendly and efficient customer service support via chat, calls, emails, and other channels- Familiarity with Merchant Registry and classifications for merchants, services, and categories- Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries- Conduct outbound calls to customers for subscription management and issue resolution- Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary- Collaborate with cross-functional teams to improve processes and enhance the customer experience- Maintain accurate records and documentation of customer interactions and issue resolutionsBENEFITS :- 25 days holiday plus public holidays- Private health insurance- Subscription allowancefunction trackViewJobDescription(){ _gaq.push(['_trackEvent', 'Job','ViewJobDescription', 'view_Origin__/j/customer-support-specialist-bpo-2-5-yrs-320410.html?ref=cl__Source__JobDescription__CategoryId__8__jobId__320410__UserId____RecruiterId__39254__Status__LoggedOut___93ca1185875a50c9fe3f27cf991dfa53_-_144.76.223.205']); } window.onload = trackViewJobDescription;