Customer Support Engineer

Providing telephonic support for hardware complaintsProvide remote-online support for software complaintsProvide on-site support if the issue doesn't get resolved by both the above mentioned meansDaily updation of Tickets status in respective groupsDaily updation of Tickets in online portal and emailsResponsible for obtaining Feedback Rating for all Tickets assignedResponsible for invoicing the service support charges for Ticket assignedResponsible for booking new AMCsResponsible for Renewal of on-going AMCsREQUIRED KNOWLEDGE AND SKILLS:Excellent Electrical & Energy Metering Software ApplicationsKnowledge of Panel & Power Quality Metering, Breakers, Protection RelaysKnowledge of Industry Standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.Thorough knowledge SQL or VB or any Database Application softwareSelf-motivated, ready-to-travel attitude and customer centric behaviourGood verbal & email writing skillsMulti-lingual proficiency shall be an added advantageKnowledge of Elmeasure make Pre-paid and Post-paid Energy Metering hardware and software shall be an added advantage