Customer Care Executive

Urgent Walk in drive for Banking Phone Banking Officer-Technopolise Building Bidhannagar Day Shift!!!!Contact HR Kashinath 9679371862Contact HR Kashinath 9679371862Company Name Conneqt Business Solutions LimitedProcess - BankingJob Profile - Customer Support ServiceJob Location - Kolkata / Hyderabad / Mumbai / Chennai / Jamshedpur / Pune9 hrs Shift 6 Days working rotational Shift and week offSalary - 10k 20k Between depend on Candidate skill set and communicationLanguage - English / HindiBroad Responsibilities/ Major Deliverables:Taking/Handling Inbound Customer calls, Outbound calls, Emails, ChatListening to and understanding the customer's requirementsProvide product / service details & benefits to CustomersProviding end to end solutions to the customerAsking the correct questions probing and prompting the customer wherever requiredTimely and accurate capturing all the information given by the customerTimely follow up with Brands as per Escalation matrix till closureStaying current with knowledge of products/ processes & services offered by the clientEnsure full adherence to all the quality parameters and SOPCooperate with other Team members, SMEs and Team Leaders.Ensure 100% adherence to scheduleEscalating the call to the team leader / manager, wherever desirableHandling irate / demanding customers where necessary, in a tactical manner