Customer Care Executive

We have openings for customer care executive.Salary package : 20 to 30kShift timing are 10am to 7 PMLocation Goregaon west Mumbai.Work from office.Min one year exp in customer care.Graduation is must.Roles and Responsibilities:Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.Bridge the gap between customers and our internal stakeholders for timely and effective resolution.Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.Email: nbsingh.hrdesire @ g mail.comThanks & Regards,Team Hr Desire7719594751 -- whatsapp